QstarTV
FAQ
Common questions for guesthouse and Airbnb owners using QstarTV.
What is QstarTV?
QstarTV is a guest TV home screen for guesthouses, B&Bs, Airbnbs and self-catering units. Guests cast or open apps with their own streaming accounts. You brand the welcome screen and manage boxes from the cloud at qstartv.com.
Does QstarTV wipe Netflix / DStv at checkout?
You don’t need a wipe. Guests cast from their phone, so their logins never live on your TV. Soft guest reset only refreshes the QstarTV home screen — not other apps. Consumer Google TV cannot deep-wipe Netflix or DStv.
What does pay-as-you-go cost?
Priced by your IP address automatically: R36 or $3.99 per TV per month, depending on your region. No contract. Every enrolled TV is billed monthly, online or not. 14-day trial · 1 device free.
What TV boxes does it work on?
Most Android TV and Google TV boxes. On Android TV you can set QstarTV as the home app. On consumer Google TV we use an optional home-guard so the Home button returns guests to your branded screen. You supply the box; we supply the software.
How hard is setup?
Create an account on qstartv.com, generate a 6-digit enrol code for each room, enter it on the TV under Settings → Cloud. Brand the welcome message and allowed apps from the web dashboard. Most owners finish a single box in under an hour.
How do I enrol a TV box?
In
/accounts, open a property → generate a 6-digit enrol code. On the TV: Settings (owner PIN) → Device → Cloud → URL https://qstartv.com + code → Enrol.Why didn’t my theme change on the TV?
Save config on the website (version increases), then on the TV use Sync settings now or reopen the app. Boxes pull config — the website does not push live.
What is the owner PIN?
Default first install:
0000. Change it under Settings → Security before guests arrive.Multiple TVs and rooms?
Yes — one owner account, many properties/rooms/boxes. Fleet shows last-seen / online status.
Email verification (MFA)?
Optional. Enable under Profile (owners) or Security (staff). When on, we email a 6-digit code after password login.
Forgot password?
Owners: Forgot password on sign-in. Staff: /sa/forgot. Super-admins can force staff resets and issue owner reset links from customer tools.
TV stuck / guest refresh / reboot?
Owners (Devices): Soft reset, reboot prompt, or force re-enrol. QstarTV staff can also hard-reset software or enable/disable a box. Soft/hard reset refreshes QstarTV only — not Netflix/DStv accounts.
TV shows offline but it is actually on?
Status can lag a couple of minutes right after a box first enrols or reboots - check again shortly before troubleshooting further. Still stuck after that? On
/accounts/devices, check whether the same TV is listed twice - this happens if it was re-enrolled after being unlinked, and only the newer entry is actually live. Remove the old one. Moved a box to a different room or property? Use Move to another location instead of re-enrolling from scratch. Still offline: Remove the device and enrol it again with a fresh code.Can I group TVs by property and tag them?
Yes. Structure is Account → Property → Room/TV. You can add meta tags per TV (e.g. pool-bar, VIP) for filters and support notes.
Who uses system admin?
Only invited QstarTV staff. Security alerts go to support@qstartv.com. Audit is in the database, daily log files, and the SA Notifications centre.
Need help?
Still stuck?
Contact us · Owners: Sign in · Corporate volumes: Bulk pricing