QstarTV
Privacy Policy
How QstarTV (operated by Quadrastar) collects, uses and protects your information under South Africa's Protection of Personal Information Act (POPIA).
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Who we are
QstarTV is operated by Quadrastar (Pty) Ltd ("Quadrastar", "we", "us"), a South African business. This policy explains what personal information we collect through qstartv.com and the QstarTV launcher app, why we collect it, and the rights you have over it under POPIA.
This policy applies to property owners who register a QstarTV account, and to QstarTV staff. It does not cover your guests: guests cast from their own devices using their own accounts, and QstarTV does not collect information about them.
Information we collect
We collect only what the service needs to run:
- Account details — your email address, password (stored hashed, never in plain text), business name and contact name.
- Property information — property and room names you create, and the app allowlist and welcome message you configure.
- Device information — a device identifier for each TV box you enrol, its last-seen/online status, the app version it is running, and a Google Firebase Cloud Messaging token used solely to send that box check-in instructions. The messaging token is processed by Google as our service provider and is never used for advertising or analytics. We do not collect information from your guests' phones or streaming accounts — casting happens directly between the guest's device and the TV.
- Location (approximate) — your IP address is used to detect your country, purely to show the correct regional price. We do not store a history of IP addresses.
- Payment information — top-ups are processed by PayFast, our payment provider. We receive confirmation that a payment succeeded and a reference number. We never see or store your banking details.
- Security and support logs — sign-in activity, one-time verification codes (deleted after use or expiry), and an audit trail of account changes, kept to protect your account and help with support requests.
How we use your information
We use the information above to:
- Create and run your account and property configuration
- Bill you correctly for your enrolled TVs, in the right currency for your region
- Keep your account secure — including optional email verification codes and sign-in alerts
- Respond when you contact support
- Meet our own legal and accounting obligations
We do not sell your information, and we do not use it for advertising.
How we protect your information
All traffic to qstartv.com is encrypted (HTTPS). Passwords are stored using industry-standard one-way hashing, never in plain text. Access to customer data inside our own admin tools is restricted to authorised QstarTV staff, and significant actions on your account are logged. Optional multi-factor authentication is available for both owner and staff accounts.
Who we share information with
We share information only where it is needed to run the service:
- PayFast — processes wallet top-up payments on our behalf.
- Google Firebase Cloud Messaging — delivers check-in messages to the TV boxes you enrol, on our behalf.
- Our hosting provider — stores the data that runs qstartv.com, in South Africa.
We do not sell, rent or otherwise trade your personal information to third parties. We may disclose information if required to by law.
Your rights under POPIA
Under POPIA, you have the right to:
- Ask us what personal information we hold about you
- Ask us to correct information that is inaccurate or out of date
- Object to how we process your information, on reasonable grounds
- Ask us to delete your account and associated data, subject to what we are legally required to keep (for example, billing records)
To exercise any of these rights, email support@qstartv.com. If you are not satisfied with our response, you may complain to South Africa's Information Regulator at inforegulator.org.za or POPIAComplaints@inforegulator.org.za.
Cookies and analytics
Our marketing pages use Google Tag Manager to understand how visitors use the site. The signed-in owner and staff portals are not tracked this way. You can control cookies through your browser settings.
Data retention
We keep account and billing information for as long as your account is active, and for a reasonable period afterwards to meet our accounting and legal obligations. Security logs and verification codes are kept only as long as needed for the purpose they were collected for.
Changes to this policy
We may update this policy as the service changes. Material changes will be reflected here with an updated date. Continued use of QstarTV after a change means you accept the updated policy.
Contact us
Questions about this policy or your information: support@qstartv.com.
This policy is a starting baseline covering the core POPIA obligations. It is being completed and reviewed by QstarTV's owner.